Warranty & Terms

Warranty Policy

Our business model is building rustic furniture with all of its unique qualities. Our furniture is built from real wood making all of our furniture unique in appearance. Because we use real wood and not engineered products, there are elements of the wood that we cannot remove such as knots, cracks and unevenness that occur naturally in the wood. These things are not defects, but are natural qualities of real wood furniture. Natural wood reacts differently according to the environment it’s in. Like a sponge, seasonal changes can cause the wood to retain or lose moisture therefore expanding and contracting. These natural changes tend to be intensified in very dry or humid areas and also when there are sudden changes in climate.

Should a piece of our furniture become structurally unstable or if excessive warping or twisting occurs due to no fault of your own, we will repair or provide a replacement of the original item ordered. All hardwood furniture options come with a 1 year structural warranty. IF YOU ARE ORDERING IN PINE: Pine is a very soft wood in nature. It has the tendency to bend and twist over time. For this reason we strongly suggest using a hardwood option for furniture tops. Any furniture made from pine comes with a 6 month warranty.

Because all of our finishes are done by hand, occasionally mistakes can happen. If you notice an imperfection in the finish (stain or paint) of your furniture, please let us know at the time of pick up or delivery. If it is in fact a mistake on our part (and not part of the rustic quality of the furniture), we will either fix it or replace it. If we are notified after the delivery or pick up has taken place, then the customer is responsible for the delivery back to us for repairs and back to the customer's house.

Because colors appear differently in pictures, in different lighting and on different computers, the color of your furniture in person may vary slightly from what appears on the computer. This is beyond our control. If you want to be 100% sure about the exact color, we recommend buying our stain sample box ( $20 for up to 4 stain choices) to ensure your choice. Since we allow our clients to choose their own stain and paint colors, it is the responsibility of the client to ensure that the color(s) match well in their home.

Refund Policy

All orders require a 25% deposit that must be paid within one week of receiving the purchase order. Deposit amounts include taxes. Because our typical turnaround time is less than a month and furniture is started immediately after the deposit is paid, the deposit amount is non-refundable for any orders cancelled after the deposit has been paid. ALL SALES ON CUSTOM ORDERS ARE FINAL. Refunds are only issued if there is a defect in our product or if we made a mistake in the details of your order. If there is a defect or if we made a mistake, we reserve the right to fix the problem rather than issuing a refund.

It is the client’s responsibility to inspect all furniture on delivery or at pick up. Final payment is due at this time and by paying the final payment, the client is stating that one satisfied with the furniture received.

We reserve the right to cancel your order at any time. If we elect to cancel your order, you will receive full refund of any amount paid toward your original purchase.

Maintenance & Care

You can clean your furniture with soap and water. Spills should be cleaned up promptly. Any moisture left for any length of time may cause damage to the furniture. Do not place hot dishes/mugs directly on your furniture. If it’s too hot for your hand, it’s too hot for the tabletop. Using coasters and placemats on table tops will protect the finish.
Do not place furniture near heat sources such as vents or fireplaces. Also, placing your furniture next to a large window that receives a lot of direct sunlight may result in the color of your furniture fading slightly over time.
If you order indoor furniture, it is not a good idea to put it outdoors. Neither the wood nor the finish is conducive to the outdoors.

Terms & Conditions

All orders require a 25% deposit that must be paid within one week of receiving the purchase order. Deposit amounts exclude delivery fees. Because our typical turnaround time is less than a month and furniture is started on immediately after the deposit is paid, the deposit amount is non-refundable for any orders cancelled after the deposit has been paid. We reserve the right to cancel your order at any time. If we elect to cancel your order, you will receive full refund of any amount paid toward your original purchase.

Turnaround time is determined based on our current schedule. Once your finish date is set, your furniture will be completed by end of business on that date unless unforeseen circumstances arise. If you are scheduled for pick up, we prefer that you pick up on the scheduled pick up date. Due to very limited storage space, any furniture left for more than one week after the scheduled pick up date will either need to be delivered (client will be charged the standard delivery fee) or charged $50 per week that we have to store it.

It is the responsibility of our clients to review all estimates and orders and to make certain that all of the information listed pertaining to your order is correct. This information includes dimensions, table top style, types of legs and any other options available. Unless requested and noted on your purchase order, your item(s) will be built to our standard specifications. We do allow stain and paint colors to be submitted up to one week prior to pick up/delivery.

If you decide to change the dimensions of any pieces on your order, we can’t guarantee that we can accommodate the changes. If we are able to accommodate the changes depends on whether that specific piece has been built already. If it has been built, you will be charged the cost of materials + labor for the work already done on the original piece. If you do not receive an updated purchase order with the changes added, it means that we, for whatever reason, did not get your request. All change requests must be made in writing.

If the client decides to pick up the furniture rather than have it delivered, it is the client’s responsibility to ensure that the furniture is protected during transport. Any damage resulting from the client transporting it is the client’s responsibility.

ALL SALES ON CUSTOM ORDERS ARE FINAL. Refunds are only issued if there is a defect in our product or if we made a mistake in the details of your order.

RETURNED CHECK FEE: There will be a returned check fee on all returned checks in the amount of $30 or 5% of check, whichever is greater.